Administration of Legal Affairs & Complaints
Administration of Legal Affairs & Complaints
It is composed of:
1- Department of Legal Affairs
2- Department of Complaints & Enquires
3- Department of Administrative Support
General Objectives
. 1. Providing legal advice to the various departments of the Secretariat General of Council of Ministers.
. 2 Prevalence of the Rule of Law.
3. - The prevalence of justice and giving everyone his rights in accordance with the facts constituting the subject matter and evidence adduced.
Tasks and Competencies
1-. Providing legal opinion on matters brought before it and giving consultation and legal advice to the Council of Ministers and other administrations of the Secretariat General of Council of Ministers
2 Representing the Secretariat before all courts of various kinds and classes.
3. Follow-up of bills, interim decrees and international conventions prior to completing the legislative procedures.
4- Receiving complaints and petitions from citizens and other agencies , study them and sometimes ascend them to higher authorities in the ministry to issue a decision.
5. Review of contracts and the preparation of their legal drafting a well as authenticating them.
6 Participation in committees of the various competencies , particularly those of a legal nature.
Study of applications related to Grants and financial aid, Skip in promotion, pensions and re-appointment and dismissal from the service by canceling the post ... ... etc. and submitting them to the competent authorities of the Secretariat for decision thereon.
Degrees of Legal Advisers: -
Head of the administration:
He is the head of the legal Administration (outside the structure of the legal department of the Council).
. A post in grade one equivalent of the degree of senior advisor in the structure of the Ministry of Justice.
Two posts in grade eight equivalent to a degree of Chancellor in the structure of the Ministry of Justice.
Subjects and procedures studied by The Administration:-
Topics: -
These topics are diversified and can be summarized as follows: -
Follow-up of bills , decrees, international conventions and even the interim decrees prior to completion of legislative procedures.
Complaints are divided into: -
Pensions
Dismissal and recruitment
Skipping in promotion
Financial aid
Marriage to foreign ladies
Customs Exemption
Land
Various other topics
Review of contracts and effecting firm legal Drafting
Introduction to Department of Complaints
As per the directives of the Vice President of the Republic to the effect of giving attention to citizens complaints and establishing the bodies that monitor complaints towards triggering the principle of justice
The Ministerial order number 15 for the year 2007 establishing the department of complaints on May 14 /2007.
The department aims to tackle the complaints of the Sudanese citizens and activate the role of the executive body in delivery satisfactory services to the citizens.
Tasks and Competencies of the Department
Directorate of Processing Complaints
It is assigned with receiving complaints ,monitoring them and registering the basic data of the complainer , preparing file for them and ascending them for the study directorate.
It hand over of the remedies and the issued decisions thereon to their owners
Directorate of Complaints Study
It is concerned with verifying the complaint in accordance with the law and presenting a proposal of remedy and submit to the head of the department;
Directorate of Following Up Complaints
It is concerned with following up the different executive agencies to which the complaints are addressed to brief them on the tackling that occurred as well as following up implementation of decisions issued to the effect of the solutions and monitoring the results of contact in the administration records.
It is concerned with following up the executive agencies to which the complaints are directed for notifying on the tackling that occurred as well as following the decisions of tackling issued and monitoring the outcomes of contacts in the records of the administration
Directorate of Administrative Supervision
It is concerned with providing work inputs , providing, organizing information, plans and the results of the department work and convey electronically the required information to the official agencies related to the department work,
Receiving electronically incoming complaints from the international network and referring them to the complaints processing directorate to be entered in the course of complaint.
Technical and Technological means for the Department Work
The work at the General Secretariat of Council of Ministers is characterized by its commitment to the principle of paperless office and the system of computerization and in implementation the upheld motto the system of conveying information and data related to the work of the Secretariat is done via the national network .Thus the system of work in the complaint department depends on computerization and conveying information and data via the networks to the related official organs towards realizing the targets of the section.
The complaints are received and contacts are made with the complainers via the electronic network provided the documents are attached to the complaints for telephone calls.
Receiving complaints by hand with supporting documents attached to them.
In the first stage connection with the public is effected by telephone and receiving complaints by hand.
With regards to the future vision a website is to be designed for receiving complaints electronically form inside and outside Sudan as well as making a box under the name of complaints for receiving complaints for facilitating means to the complainers
Requirements of Electronic Complaints
For electronic sending of complaints you have to do the following:
Filling up the complaint form taking into accounts not filling up the part designated for the administrationز
Attaching the documents supporting the complaints the form filled up by the complainer
Send the form and the attached documents to
SHAKAWA@SUDAN-GOV-SD
or by fax to 83781329